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@knowtheoffers @PetraNiedermoser @rabergemann and on top of that the answers/replies from PageLines on complains are just arrogant! But be warn more and more blogs are appearing that are pointing out these issues.
I know that there is a contingent of "real" satisfied old/new customers out there, but that does not mean that PageLInes is all that wonderful! cause the "little" group of unsatisfied customers is growing!
12 months ago on Coming back online…
As a PageLines Framwork (previously PlatformPro) dev customer, i am trying my best to keep my faith in PageLines, but i'm afraid that PageLines is really streching it to much.
My complains about support are not taken serious, and when i do get an answer, it sounds arrogant, as if i should have no reason to be angry/frustated!
There's, IMHO, no appreciation at all for existing customers (i know, i have said it a few times before)
But please take a look around the net (check the tweets) cause i am not the only one, ppl are complaining (still today) about support questions not being replied, activations that are not working, customers who can't login, existing ones who can't find their previous purchases anymore.
Meanwhile, blogs are emerging, expressing their worries/concerns about PageLines DMS (and they all do agree that it as real potential), just because the above.
I got the feeling that PageLines doesn't care about existing customers leaving them, for previous mentioned reasons, i will probably be one among them who will leave PageLines (after 4 years). I have been using other (well known) "frameworks" who generally (to my experience) have had better pricing discount, when new versions are released, for existing customers, and better support as well.
@etc @redefiler ETC i find you a little arrogant, i do understand REDEFILER
I don't know if you are aware of this:WHEN A CUSTOMER COMPLAINS, YOU NEED TO LISTEN FIRST.
After that, try to understand why a customer is complaining, and then try to setup a dialog to help them.
And if the customer as no reason to complain, don't tell him/her that he/she is wrong, just explain why you disagree.
Remember when someone has a complaint, there is a reason for that (which you probably can't see or undertand) you can be sure of it!
BTW: there are, really a lot of PageLines customers out there who have been with PageLines for years, and i understand the disapointing from them.
Having the personal experience with other frameworks like Thesis, Gensis, iTheme Builder and HeadwayThemes (i have Dev licenses for all of them) i can image the existing customer cannot appreciate the pricing model of PageLInes.
Also i can tell you this, iThemes Builder and Headway (which i have grandfathered!) always give huge discounts to recurring customers.
PageLines has never done this, not with the launch of Platform Pro nor when they launched the next evolution of it: Framework.
And the launch of Framework was also a compleet chaos!
PageLines as done well in development, DMS looks to be a really good product with a lot of potential!
But they are really FAILING BIG TIME ALL (OVER AGAIN) ON SALES AND SUPPORT!
I know that there are a lot of happy people out there, but if you have followed the tweets/blogs and forums, you CANNNOT DENY that many many CUSTOMERS ARE UPSET!
12 months ago on Your DMS awaits.
I would urge you to make a clear statement about the severe issues you are facing at the moment.
I believe in COMMUNICATION, giving the community some CLEAR info about where you stand at the moment would put a lot of the criticism off.
Also please consider posting a regular tweet on your twitter account, about the status of each major problem you are dealing with, how difficult can that be?
Also please explain us about why the discount coupon code from July 23/24, and why it is not being accepted anymore! Is there a new code, if so, be so kind and tell us what it is.
We (specially older customers) would appreciate a clear explanation/statement about your pricing policy.
Is this too much to ask?
1 year ago on Your DMS awaits.
@Matthew01970 I totally agree, my situation is the same, and despite all remarks from me and allot of other customers, there is little response/explanation from PageLines! And even the discount coupon code from July 23/24 is not being accepted anymore (why? nobody knows and, again, no word from PageLines!)
This is nice, but shouldn't the word "competitorS" be "competitor" (single i.o. plural)?
What about HEADAWAY/iThemes Builder and more like them, have they already given any reaction?
What are they saying?
Am really wondering if DMS will revolutionize the WP Framework community, i hope it will, but first i have to see b4 i believe!
In a couple of hours i'll be able to "taste" it, and within a few days i'll know!
(i have experience it a well known wp frameworks, so i hope i can make a fair judgment - for myslef - abou t DMS)
1 year ago on What competitors think about DMS
After reading (pagelines') "what is a DMS", it really sounds as if they have achieve what one could call the holy grail of wordpress!
I think that along with allot of others like me we are really anxious to get our hands on it, and to knowwhatthe pricing will be (specially for those who have had the PageLines Framework - Developer versionsince it'srelease!)
1 year ago on What is a DMS?
@arpowers how can you say that? i have to agree with Lene Maria.
My personal experience with the PL framework need to be partitioned in:
Sales: Not so very good (it took me a lot of effort to get the upgrade discount, as a dev owner, to the new version)
Support: Some times it was OK sometimes not (and from following other customers question, that impression wasn't to much different for me)
Technically:Great framework, that not always was able to fulfill the expectations
Reading all the fuzz around DMS i am indeed excited but also afraid i could end up to be disappointed.
1 year ago on The problem with themes…
@nphaskins @CaseyGraffix Sorry to say, but i find there is nothing that excites me, about the look and feel of that site.
And i think that a real coder/developer does not need a wp framework or for a mtter wordpress at all!
Wordpress + Frameworks are, to my opinion, for those of us who want to spend more time/energy on the creative process of building websites (unless you have a team that has both)
So the better a framework can reduce the coding part, the better it suites the creative ppl.
@nphaskins @BrendenHi, i have been a coder for a couple of years (Assembly, Cobol, Fortran, RPGIII, RPG400 and a couple of others), i do understand PHP, CSS, JS.
But besides enjoying coding in the past, these days i am much more interested in the creative process (cause i also love design, architecture, photography) and i find it quite hard to divide my time on both : the technical part and at the same time the creative part.
So if there's a tool that helps me to spend less time on the technical aspect of webdesign (iow coding) and more on the design, that would give me the opportunity to focus on design!
It does remember me of the days where there was a lot of discussion about coding in assembly or using a higher programming tool (like 4th generation languages)
@BrendenHi, i have been a coder for a couple of years (Assembly, Cobol, Fortran, RPGIII, RP400 and a couple of others), i do understand PHP, CSS, JS.
So everyone is excited about this new "incarnation" of PL.
I have been using the frameworks from Pagelines, for quite awhile! (PlatformPro Developer!, then moved to PageLines Framework - Developer!)
I was not very happy about the last upgrade pricing discount, and the way the existing DEV owners where informed in how to get the discount!
So i am very very curious about the coming (dev) version an what kinda discounts existing DEV's will get. Some clarety on this would be welcome!
Is there already a forum for DMS?
1 year ago on Our Future Together.