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@Kyle_n_Irving After reading allot of post, blogs, and tweets about the way PageLines is rolling out their new product, i say this:
FOR THE MOMENT I DONE WITH THIS SHIT!
7 months, 1 week ago on Coming back online…
@Invisioning in short PAGELINES SUX BIG TIME!
@PetraNiedermoser ...Now it's time to say... GOODBYE PAGELINES!
@artmexx ...What can i tell my clients? Never trust in PL again?! ... hmmm, i think you're right, better go for something more reliable!
SOME FREE ADVISE FOR ALL:
DON'T BE AN EARLY ADAPTOR!
BEFORE DECIDING TO SUBSCRIBE TO A PRO OR DEVELOPER DMS. GET THE BASIC SUBSCRIPTION, THEN:
1. DO AN EXTENSIVE EVALUATION OF THE NEW PRODUCT!
2. FIND OUT HOW GOOD / BAD PAGELINES DMS SUPPORT IS!
3. , LEARN AS MUCH AS POSSIBLE.
AND THE DECIDE IF IT'S SOMETHING FOR YOU (AND YOUR CLIENTS)
(me, for the moment, i am tottaly disappointed, frustrated and angry!)
@anweb BTW, look around, and you'l find some really great (and well known) wp frameworks with a great aftersales and support!
@PetraNiedermoser hi Petra, if you are satisfied with what you are using now, don't upgrade, my advise, play with the FREE version for a couple of months, learn the new capibilities, and then decide if you really need to upgrade.
I myself (as a PageLines customer for more then 3 years) i probably now going to use other (and better - support/aftersales) products that i have been using for sometime know!
@MundoCaco It's always wise to NOT BE AN EARLY ADAPTOR! With the previous products from PageLines (PLatformPro and then Framework) i waited for 6 month before using it on any of my customers, meanwhile i played around with it, learned and then made decisions!
And i am happy the way i make decision on how to implement their new product, specially with the (unsatisfied) experience i have with them!
@anweb Hi - i say this: join the club of unhappy/frustated/angry PageLines customers! (would a classaction make a diffrence?)
@cookcountyblog ..."they need to look at their users", well i have bagging, crying, screaming for that to PageLines, but the overall feeling I HAVE: it doesn't matter, my impression is they don't care!
@rabergemann @cookcountyblog To me, i does not to come to a suprise at all!
The release of the previous product (PageLines Framework) wasn't that much better!
@knowtheoffers @PetraNiedermoser @rabergemann and on top of that the answers/replies from PageLines on complains are just arrogant! But be warn more and more blogs are appearing that are pointing out these issues.
I know that there is a contingent of "real" satisfied old/new customers out there, but that does not mean that PageLInes is all that wonderful! cause the "little" group of unsatisfied customers is growing!
As a PageLines Framwork (previously PlatformPro) dev customer, i am trying my best to keep my faith in PageLines, but i'm afraid that PageLines is really streching it to much.
My complains about support are not taken serious, and when i do get an answer, it sounds arrogant, as if i should have no reason to be angry/frustated!
There's, IMHO, no appreciation at all for existing customers (i know, i have said it a few times before)
But please take a look around the net (check the tweets) cause i am not the only one, ppl are complaining (still today) about support questions not being replied, activations that are not working, customers who can't login, existing ones who can't find their previous purchases anymore.
Meanwhile, blogs are emerging, expressing their worries/concerns about PageLines DMS (and they all do agree that it as real potential), just because the above.
I got the feeling that PageLines doesn't care about existing customers leaving them, for previous mentioned reasons, i will probably be one among them who will leave PageLines (after 4 years). I have been using other (well known) "frameworks" who generally (to my experience) have had better pricing discount, when new versions are released, for existing customers, and better support as well.
@etc @redefiler ETC i find you a little arrogant, i do understand REDEFILER
I don't know if you are aware of this:WHEN A CUSTOMER COMPLAINS, YOU NEED TO LISTEN FIRST.
After that, try to understand why a customer is complaining, and then try to setup a dialog to help them.
And if the customer as no reason to complain, don't tell him/her that he/she is wrong, just explain why you disagree.
Remember when someone has a complaint, there is a reason for that (which you probably can't see or undertand) you can be sure of it!
BTW: there are, really a lot of PageLines customers out there who have been with PageLines for years, and i understand the disapointing from them.
Having the personal experience with other frameworks like Thesis, Gensis, iTheme Builder and HeadwayThemes (i have Dev licenses for all of them) i can image the existing customer cannot appreciate the pricing model of PageLInes.
Also i can tell you this, iThemes Builder and Headway (which i have grandfathered!) always give huge discounts to recurring customers.
PageLines has never done this, not with the launch of Platform Pro nor when they launched the next evolution of it: Framework.
And the launch of Framework was also a compleet chaos!
PageLines as done well in development, DMS looks to be a really good product with a lot of potential!
But they are really FAILING BIG TIME ALL (OVER AGAIN) ON SALES AND SUPPORT!
I know that there are a lot of happy people out there, but if you have followed the tweets/blogs and forums, you CANNNOT DENY that many many CUSTOMERS ARE UPSET!
7 months, 2 weeks ago on Your DMS awaits.
I would urge you to make a clear statement about the severe issues you are facing at the moment.
I believe in COMMUNICATION, giving the community some CLEAR info about where you stand at the moment would put a lot of the criticism off.
Also please consider posting a regular tweet on your twitter account, about the status of each major problem you are dealing with, how difficult can that be?
Also please explain us about why the discount coupon code from July 23/24, and why it is not being accepted anymore! Is there a new code, if so, be so kind and tell us what it is.
We (specially older customers) would appreciate a clear explanation/statement about your pricing policy.
Is this too much to ask?
@Matthew01970 I totally agree, my situation is the same, and despite all remarks from me and allot of other customers, there is little response/explanation from PageLines! And even the discount coupon code from July 23/24 is not being accepted anymore (why? nobody knows and, again, no word from PageLines!)
This is nice, but shouldn't the word "competitorS" be "competitor" (single i.o. plural)?
What about HEADAWAY/iThemes Builder and more like them, have they already given any reaction?
What are they saying?
Am really wondering if DMS will revolutionize the WP Framework community, i hope it will, but first i have to see b4 i believe!
In a couple of hours i'll be able to "taste" it, and within a few days i'll know!
(i have experience it a well known wp frameworks, so i hope i can make a fair judgment - for myslef - abou t DMS)
7 months, 2 weeks ago on What competitors think about DMS
@CaseyGraffix it's $288 (not $88 !!!)
7 months, 2 weeks ago on What is a DMS?
BTW: Everyone can use the launch discount!
After reading (pagelines') "what is a DMS", it really sounds as if they have achieve what one could call the holy grail of wordpress!
I think that along with allot of others like me we are really anxious to get our hands on it, and to knowwhatthe pricing will be (specially for those who have had the PageLines Framework - Developer versionsince it'srelease!)
7 months, 3 weeks ago on What is a DMS?