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There is nothing I hate more than waiting to pay for something as the cashier chats away on the phone.  It makes no difference to me if the conversation is personal or work-related.  If it is work related, then there should be someone other than the cashier who can take the call while an actual transaction is about to happen.  I don't know about any of you, but I have put down my merchandise and walked away in this situation...never to return.  It may seem like a small thing to some business owners, but that one consumer can go to their friends and family and spread their story.  In this age of social digital media, the amplification of that story can be exponential and near-catastrophic for some businesses.  

Please, just get somebody else to answer the phone.  

1 year, 8 months ago on Customers: Brand Ambassadors or Enemies for Life?


Thank you for this article.  

I believe that because writing is such a personal thing, nobody can 'tell you how' to do it.  I still use pen and paper most of the time, so I don't think it is silly at all.  I use photographs as notes for the bulk of my blog entries.  Some days I write my blog posts directly in Wordpress, but other days I choose to draft it in a Word document.  I think it depends on my day or my week...did I lose my keys this week?  Well, then maybe I'm feeling wary that I might lose all of my words on my Wordpress page today.  Did I have crappy service at a restaurant and want to write about it RIGHT NOW?  Well, then maybe I'll skip the word document today.   I like to go by feel.  

1 year, 9 months ago on Seven Tools for Writing Blog Posts