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Part 3: I heard from SG, and not long after I heard from Alice.com, just getting around to sharing with you. Here's their response:
Thanks for taking the time to write to us about this shipping concern and excessive use of materials, and plastic no less. I have a copy of the email that Jared sent you in response to your email to Alice, so I know that he has reached out to you. We are always pleased when our consumers reach out with information so that we can help our vendors with their practices; this is a perfect example. I would like to totally understand something, as your pictures led me down a different path than what I envisioned................... We had received a shipping/packaging complaint a while ago, the consumer's concern was that the Bathroom Tissue case was inside another box, and so I thought this was the issue here; and that for some reason they added the pillows. However, if I am reading your pictures correctly.....the 60 rolls were separated into TWO BOXES, and this led the shipper to use all the plastic pillows in the boxes? WOW, this is indeed a practice that we need to be aware of and help Alice and their shipper find more effective, less plastic based and still product safe ways to ship to our consumers and to their other consumer base. Thanks for being part of the solution, so we can help change this practice and reduce this footprint. I have sent your email to the web manager, who manages this relationship.
I wrote back that yes, there were two boxes. We wrote back and forth a bit and I learned that next year SG will have its own e-commerce site, so hopefully they will have more control of their packaging and distribution. Beth, thanks for the inspiration!
1 year, 2 months ago on Seventh Generation & Amazon.com: Solving my toilet paper problem
Part 2: I copied Seventh Generation on my email and got on their case for not watching their vendors and said they should care b/c the packaging hurts their brand/image.I haven't heard from SG yet.
It occurred to me that I could have ordered the case of TP from either my local food co-op or local Whole Foods.Surely, I would have walked out w/ a case of TP with no extra packaging - I would have rec'd it as the store receives it from the distributor.Plus, both stores give a 10-15% discount when you buy a case of anything.Next year... I have a LOT of TP in my house to go through first.Again, thanks for this wonderful blog!I shared it with two friends this week who I know, like I did, will get on board!
Ugh - I'm having problems posting here and accidentally deleted my prior comment. I wrote about receiving plastic air pillows in my package of Seventh Generation TP fulfilled by Alice.com. I contacted alice.com (inspired by this blog to do so), explained the problem, and included pictures of the boxes w the air pillows.Here's the very positive response I rec'd from alice.com:
Thank you for your email and your feedback. It’s really appreciated. We definitely agree with you on the excess packaging for something like toilet paper and I am going to let our warehouse know about your order to make sure they are not using excess packaging when not needed. I’m also going to pass along your feedback to our Operations team so we can continue to examine the best packaging materials available to us. Again, I really appreciate you taking the time to share your feedback and if there is ever anything else I can do for you, please let me know.