VP at CustomScoop, former flack at FH, enjoying my life in New Hampshire
" I have been accused of being ethical to a fault,"
IMHO, there is no such thing. We rise and fall on our reputations, and PR is a reputation business. Anyone who advises doing anything counter to this is doing themselves and the business a disservice.
Thanks for writing this important piece.
1 week, 2 days ago on PR Firm Accused of Wikipedia Sockpuppetry
Ah, I so adore this post. Reading fiction has so many benefits (they've done studies that show that people who read fiction are more empathetic and are better at reading the moods of others--that has direct applicability in business settings).
Writing fiction is a wonderful challenge. If people don't think they have the time to write fiction, try flash fiction. It's stories by paragraph, practically. I'm extremely lucky that New Hampshire has a very vibrant writing community--there are writer's nights out, tons of workshops, and the New Hampshire Writer's Project is a wonderful resource. Writing fiction helps your non-fiction writing in so many ways. Storytelling is a key component in marketing and persuasion, is it not?
3 weeks, 6 days ago on Fiction, Write Club, and Content Creation
@CarissaRettig That is really good to know. Since this was a landlord/tenant situation, I doubt the original owner of the dog felt that it was in her power to suggest to her landlord to change companies. I am a dog owner, and I know our insurance company asks "what kind of dog?" when we update our policy (she's a mutt, so no clear answer!). I'm glad to know there are companies out there doing the right thing, thank you for posting that.
1 month ago on Suspect in Puppy Doe Case Faces 11 Counts of Cruelty
The other thing that should be addressed in light of this case is the issue of insurers banning certain breeds. This entire situation could have been avoided had the original landlord not felt he would lose his homeowner's insurance for having this (sweet, loveable) dog on the property. Breed-specific language must be addressed too, in addition to much, much stiffer penalties for abusing animals.
Congrats! What great news. Have fun with it!
1 month, 1 week ago on #FollowFriday: Our New Client Services Director
@jolynndeal I think airlines are by nature more reactionary than proactive when it comes to planning. My husband and I were scheduled to fly to England around the time that the alphabet-soup volcano decided to erupt. It seemed as though not one airline, nor the industry in general, had any idea on how to proceed with...anything. They had no idea what to do with stranded passengers. No idea what to do with people who were scheduled to fly out. And so on.
Now, I will acknowledge that a volcano erupting is not a normal course of business thing to plan around, but that's *exactly* what crisis planning is supposed to prepare them for. I just don't think they plan well at all (at least on customer-facing issues, like yours). The only thing that makes sense to me is that they don't want to spend the money.
2 months, 1 week ago on Social Media Crisis Management: Lessons Learned from British Airways
My guess--and that's all it is, a guess--on the 9-5 is that while they have customer service running 24/7, they probably have not spent the money to integrate social into the customer care functionality. So, it's residing in the Comms/PR department, where 95% of the time, the 9-5 is sufficient.
It's the remaining 5% that is full of sharp, rusty nails--the dangerous stuff that can fester and cause a brand damage. Airlines are not running on the healthiest profit margins, so spending the money to buy an integrated system is likely considered a nice to have, not a must have (and frankly as a member of the traveling public, I'd say well-rested pilots and safe planes should be higher on the priority list). Given their size, they do probably want and need some controls or training on *who* they allow to respond (because we'd perhaps be seeing a different "geez, don't they know X" story here in this one's place), which does necessitate a fancy system. Having all of your customer service people on Tweetdeck won't cut it. Long story short, they've likely done a cost/benefit analysis and decided that they would chance it.
This shouldn't be construed as making excuses for them--they ABSOLUTELY should not have led with "hey, we're only open 9-5." Step 1: apologize, sincerely and profusely. Then solve the problem.
Thinking of you. As always, let me know if you need anything.
2 months, 1 week ago on When Life and S**t Happens
@RebeccaTodd @belllindsay Oh, absolutely yes on the guilt. Re-reading what I posted, that's really the crux of the issue. Feeling guilty that I am letting someone, somewhere, down: clients, friends, coworkers, other trustees, the dog, my husband...(not in any specific order).
2 months, 2 weeks ago on Work/Life Balance: The Cost of Always Being On
@belllindsay "people seek work/life balance when they hate their job."I disagree with this--there are other reasons to seek work/life balance. I love my job, but I struggle with an affliction known as "can't say no-ism." Due to the client-facing nature of what I do, it's important to be responsive, so yeah, there's an element of "always on." But, I also am on the library board of trustees, a member of a writer's group, the coordinator/leader of a book club, etc. Somewhere in there I need to exercise, eat, sleep, cook, and do my part to keep the household running somewhat smoothly. When any one thing gets out of whack, even by a little, I end up in a stress spiral. Maintaining a balance between work priorities and personal priorities is important to me--and that has nothing to do with whether or not I like my job--I do. I just can't allow work to (regularly and consistently) push out other stuff that is important to me, especially when others are relying on me to meet obligations that I've offered to take on.I will add here that one of the reasons that I love where I am is that I am provided the flexibility to meet my personal and professional obligations. It's not something I take for granted, ever.
@faybiz @ginidietrich I remember reading about this--it's actually been studied. It's an anti-inflammatory compound, but they aren't sure what in chicken soup has the properties:
2 months, 2 weeks ago on Talking PR on the Street…Er, in a Hotel
@gomezdm I am pretty sure that avoiding this type of scenario is exactly why when I worked at FH-STL, they offered free flu shots to anyone who wanted them, and had a nurse come in to administer them!
@ginidietrich @faybizAt the risk of turning this into a cooking post, this (vegetarian, vegan in fact) soup looks like it would kick most health problems in the butt: http://smittenkitchen.com/blog/2012/01/carrot-soup-with-miso-and-sesame/
@ginidietrich ugh. I know flu shots won't stop every strain, but hopefully they can at very least lessen the effects. My concern right now is that it takes two weeks for the vaccine to really take full hold!
I had a horrible, horrible bout with the flu back in 2005 (the one year I skipped my shot). I'm pretty diligent about getting one every year now. Having a bad flu is nothing to mess with.
I hope you feel better very, very soon.
And I will get my flu shot today if I can find one nearby. Thanks for the PSA.
@photo chris - Yup, that's me! It was lovely.
2 months, 3 weeks ago on #FollowFriday: Chris Mader
@photo chris - He's taken a few classes, but is not "classically trained" either. Just a really good eye and sense of color and proportion!
2 months, 4 weeks ago on #FollowFriday: Chris Mader
@photo chris - He's on Smugmug. Most of the photos he sells are motorcycle racing pictures!
Happy follow Friday! Great to learn more about you. Oops, posted before I was done...
I think photographers are inherently interesting. My husband loves to take photos (and has actually sold quite a few, he's good!) and even when I've been in the same places as him, when I look at the photos I think "how did he see that?!" A unique eye to the world, as it were.
@Howie Goldfarb @Shonali My car radio is 7" wide, and it only plays NHPR. So I think that measures at least one public radio, yes?
:-) Thanks for the nice words, Howie!
3 months, 1 week ago on #FollowFriday: Jen Zingsheim