A little bit of here and there and everywhere has led me to New Hampshire.
@ginidietrich SMH. That's incredible (and not in the good way).
2 days, 23 hours ago on Newsjacking Gone Wrong: Four Simple Rules to Heed
@ginidietrich @ClayMorgan "...it happened last night..."No, no, no. Please tell me you are joking. Please? Good grief. Where are peoples' minds when they do things like this??
3 days ago on Newsjacking Gone Wrong: Four Simple Rules to Heed
@biggreenpen @ginidietrich "I read somewhere that the customer was accustomed to the rules being bent for him to board with his minor children..."
If true, this makes me really annoyed. I *like* that they stick to their policy, and have seen many, many attempts to skirt it. If this is in fact the case, every gate agent who bent the rules is culpable in this mess. Stick to the policy!
2 weeks ago on Social Listening Gone Wrong: Southwest Polices Tweets
This one really, really frustrated me because if he is really an "A list/priority" boarding customer, he knows darn well that Southwest strictly adheres to its boarding procedures. No group jumping, EVER. It's one of the reasons I love the airline. So it was a little bit out of line for him to react when he was told no--he really should have expected it. I also despise it when people try and pull the "social media card" to get their way. It's an adult version of a temper tantrum, and it is childish.
On the other hand, it wasn't really anything more than that: a grown man fussing because he didn't get his own way. The gate agent shouldn't have taken it further--it exacerbated the situation. Demanding a deletion of the tweet made the tweet noteworthy. I'm not sure anyone comes out of this looking like they handled things well--not the father and not SWA.
@TaraFriedlundGeissinger @biggreenpen I have always been pretty high-strung, perfectionist, Type-A, etc. I credit yoga to saving me from myself. I started practicing about 14 years ago, and it has made a huge difference in everything from how I sleep to how I am able to let go of things. I agree that you should be prepared to look around and try out different instructors and different styles.
1 month, 1 week ago on What Having it All Really Means
Gini, first, I am sorry to hear that what is genuine intellectual curiosity got twisted so horribly. I am, however, glad that you have (through diligence and hard work) an enormous platform to correct the record.
I've had similar things happen to me on a much smaller scale. I am intensely curious and want to know/understand how things work, and for some odd reason people see this as questioning their motives. I am now super careful in both the spoken and written word when I am looking to drill down in something--lots and lots of "I love how you did x, what was your process" etc., rather than a straightforward "explain to me..."
On the CTO's FB post...I'm not a skeptic by nature, but years in politics taught me how skilled some people can be at permitting just enough truth to surface to serve their own purposes. We'll probably never know if the CTO was truly "floored" or just saw an opening to generate some controversy. Or if they've had takedown requests before and just made an assumption based on previous history.
I am now an even bigger fan of Lindsay's--cooler heads prevail, and it is, in my opinion, almost always worth taking the time to examine all sides of a story.
1 month, 3 weeks ago on The Social Media Mob
@ginidietrich @Karen_C_Wilson Our library did that in February--it was a very clever idea and got people to read things they wouldn't normally pick up!
2 months, 1 week ago on The Spin Sucks Inquisition: Ann Handley
I find it fascinating that so many of us seem to be closeted introverts. :-)
This was a great inquisition and that is an awesome picture!
PS--I'm beginning to think that GoPro helmet cams are a good idea for all cyclists. No need to get the license number that way--just review the footage. I have no tolerance for those who behave like that SUV driver did, and he absolutely should be held accountable.
3 months, 1 week ago on Share the Road: A Few Tips for Cars from Cyclists
Gini, I am so thankful you are okay. My husband is a cyclist, and I'll admit that every time he goes out, I worry--just a little bit. He comes home with far too many stories of nearly getting run off the road either intentionally by jerks or unintentionally by the inattentive. Don't even get me started on the text-while-driving people.
On helmets: A little over a year ago I was driving home on a nice day, and was just around a block from my house in a quiet, suburban area. As I rounded the corner, I saw a man on the ground, bleeding, and his little boy pulling on his arm and screaming, "get up daddy, get up." The child was wearing a helmet, the adult was not. He appeared to have hit a pothole or something in the road, had fallen and hit his head. I pulled over, checked with someone approaching from a nearby apartment building (they had already called 911) and went over to calm the child down (the father was just beginning to come to, he was bleeding and dazed).
The whole incident was absolutely terrifying for the child, and frankly rattling for those of us who had arrived on scene too. Wear helmets, people. Please.
@belllindsay Switch out the beer for wine, and yup!
I like beer, it just doesn't like me.
3 months, 2 weeks ago on A Reading Assignment: Five Articles You Should Read this Week
Great list--I read the Atlantic piece, very interesting stuff--the rest definitely sound intriguing.
Also: on the picture--I read The Billionaire's Vinegar; it was a very interesting read.
#TeamSuzy #Dogsrule -- I'm SO glad she is on the mend.
I'm happy to help out in any way, especially by helping out with the chat!
3 months, 3 weeks ago on What A Dog’s Cancer Taught Me About Community
I've spent most of the day thinking about this, because serendipitously enough, I had just finished reading "The Confidence Gap" in the Atlantic when this popped into my FB feed.
There's so much at play here--I think gender, yes, is a factor--but culture is too. As @PeterJ42 notes, the British are, generally speaking, not like this. My husband was born in England, and we visit fairly frequently, and you will be eviscerated (politely, and with humour) if you are perceived to be bragging. So, in noodling on this today, I've realized that my background (raised overseas, in a diplomatic family) probably also contributes to my issues with this.
I find revising my resume to be almost physically painful, I can't take a compliment worth a darn, and I all but break out in hives if I'm asked to list accomplishments. (Were you at FH when they made us do self-evaluations? That was a form of torture for me.)
I am thrilled and supportive to see women succeeding, and do not tolerate the mean girls nonsense.
3 months, 3 weeks ago on Women Can’t Be Awesome: What’s Really the Root of the Problem
@Mr.D @debdobson62 ...and, this exchange has just made me realize that I was not in politics in the same state...oh, Kansas City, how you confuse me. I was in Missouri, and from this exchange, I gather Mr. D was in politics in Kansas, yes?
3 months, 3 weeks ago on The Spin Sucks Inquisition: Kelly Dietrich (aka Mr. D.)
@ginidietrich - Ha! Yes, the nickname...you are one of the privileged few who know it!
3 months, 4 weeks ago on The Spin Sucks Brand Ambassador Program: A Case Study
I enjoyed being an ambassador! It was fun, and more to the point--I really do think the book deserves a spot on any PR/Communication pros' shelf. I actually referenced the book when talking to another participant at the New Hampshire Writers' Day who wanted to know more about how to protect her blog content, and how Google treats duplicate content.
So, thank you Gini--the Facebook group was also a fun aspect of this project.
@ginidietrich Ha, I immediately wondered that too!
4 months, 2 weeks ago on The Spin Sucks Inquisition: Mitch Joel
What a great inquisition! Mitch was so gracious in agreeing to be a guest on the Radio Roundtable podcast back in 2010. I was giddy too!
I'm always so relieved to hear successful people say that they are introverted and shy. Networking situations terrify me, because I'm introverted when it comes to those setups too. I also agree with him on the RFP process, it is horrible.
It was definitely an interesting chat. As someone who most recently worked for a news/social monitoring firm, I bristled a bit at the suggestion that monitoring=surveillance. A lot has to do with intent, I believe. Monitoring your brand mentions is appropriate and as I noted, due diligence in this day and age. But the nuances of the topic that Eric brought up are very important to note, especially when it comes to doing searches on people.
Much to consider here.
5 months ago on #measurePR Recap: Complying Socially with Eric Schwartzman
@ginidietrich The key for me here is that you have a goal for them to stop asking for it--I agree that it's a (very) tough situation. As far as "what's the harm"--for those who *don't* have as an objective weaning them off of AVE, the harm is perpetuation of a false metric, and a depressed jenzings. ;-)
I know I'm preaching to the choir here--and, as I pointed out there are other "vanity" metrics that I actually can see some use for...AVE is just so incredibly frustrating to me. I guess I'm still astonished that it still gets asked for at all, it's just so....made up. I mean, what if we started a metric that said an online article had the same value as a banner ad? I just can't wrap my mind around how it ever became legit!
5 months, 1 week ago on Vanity Metrics in PR May Be a Necessary Evil
Okay, I've stewed on this all day.
There is, in my mind, a distinct difference between vanity metrics and stuff that is just made up.
Facebook followers, Twitter followers, etc. are vanity metrics. AVE, IMHO, is just made up. No one has ever, ever proven that a full page article has the same dollar value as a full page advertisement--at least not that I've ever come across (and how could you?). And, again, IMHO, the pass along multiplier is equally silly nonsense. AVE should die an ugly, horrible death, and it cannot happen too soon. It makes me all kinds of crazy to see people say "well, they ask for it so we provide it..." and then what? It perpetuates this cycle.
I see nothing wrong in providing hard numbers like followers if that makes people feel good. But assessing a dollar value is what they really want. The only answer is to make it totally uncool to provide AVE, and focus on where we can really demonstrate a real, bottom line, dollar value.
There are two tracks we can take: one, admit that some of this "stuff" just isn't legitimately measurable, but that it works. This will take a boatload of charm to pull off. The other track is to set up programs that have measurement built in from the outset. I think a lot of the reliance on vanity metrics and AVE is that both can be pulled up at any point in a PR program but REAL measurement takes planning, baseline assessment, etc.
It's going to take a shift in mindset in the industry to get over this hurdle. I don't think we get there anytime soon if we don't make it clear what is not okay (AVE. Not. Okay.).
This really is a burr under my saddle!
I love this post. LOVE IT.
I will say it over and over again to anyone who will listen to me: strong readers make strong writers. If you are writing and are not reading a lot, you are handicapping yourself needlessly. Especially reading literary fiction--in addition to writing better, there are recent studies that show that people who read literary fiction are actually more empathetic. Being empathetic helps people understand others better, which means that conveying messages (aka, storytelling) will be more natural.
All of the other points are great too.
5 months, 2 weeks ago on Improve Your Writing with Six Writerly Hobbies
Registered. Anything I can do to help!
6 months ago on Become a Spin Sucks Brand Ambassador
This is hilarious--excellent work, Howie! Happy birthday to YOOOOOOUUUU, Gini!
6 months, 1 week ago on Follow Monday: Say Happy Birthday to Gini Dietrich!
I am really, really enjoying this series and like the idea of breaking long-form content into "digestible" bites. I love reading a well-written and thoroughly researched article, but I think it's tough to process on a daily (or multiple-times daily) basis. Long form content (done well) *should* be rewarded by Google, and I'm glad to see that happening. However, it also has to be read, and I think that given most peoples' time constraints, their ability to do so on a regular basis will actually be quite limited. Breaking it down makes a lot of sense.
And yes, yes, yes on the research. When I was in college I *loved* helping friends bolster their research efforts--digging to find material was just so much fun for me. (Nerd alert, apparently.) I'm wondering if there's an opportunity there somewhere for research assistance, because I see that as likely being the bigger challenge for many, as really good research does take time.
6 months, 2 weeks ago on The Role of Long-Form Content in Brand Journalism
Fascinating. I'm interested to see how this plays out for them. I'm also somewhat struck by the repeat of the number 7: stop working the fields every 7 years, TED talk person who closes every 7 years, and we hear of the "7 year itch" in relationships. I'm always interested/curious if things like this have some sort of biological switching mechanism to them (or some other science-y explanation) because it's weird to keep bumping into the same thing over and over.
6 months, 2 weeks ago on The Power of Time Off
Am I the only one who thinks of this clip when I think too much about sponsored content?
6 months, 3 weeks ago on Brand Journalism: How to Use Sponsored Content
@jono.smith that's a really good point. I wonder if ROI is a part of this--it certainly should be.
This from Chipotle certainly seems like an interesting branded-content push--a theatrical mini-series on Hulu about industrialized farming. Very interesting--clearly, the branded content is working for them because this doesn't look like it was an inexpensive endeavor.
@JoeCardilloAgreed on the journalism aspect being key. I don't think 2,000 word pieces should become routine by any stretch of the imagination. But an example of a long-form piece from a communicator that really needed to be longer is Shel Holtz's recent response to the "content crash" piece by Mark Schaefer (and, this post is *very* interesting in light of that discussion). Shel walked through--thoroughly--reasons why we are not facing an imminent "content crash." It was a long, thoughtful piece that was serious and definitely more valuable because of the detail it contained.
7 months ago on Long-Form Content: It’s Time We Take it Seriously
First, I'm glad to see this. I can't tell you how many times I've read a blog post and thought "that's it? There's so much more to this (story/issue/topic)." Then again, I have an attention span that is apparently an anomaly these days.
Long-form content, like long-form journalism, has a place in the market. Sometimes people *want* more detail. They *want* to learn something.
On how this will be executed--well, I had a flashback to college and producing papers that had required lengths (8-10 pages, 20 pages minimum, etc.). The page lengths were required because you were supposed to be doing real research. Some students will do the research and write long, thoughtful papers. Others will do almost none of the work and turn in page after page of filler words. Hopefully Google has an algorithm that will be able to separate the wheat from the chaff.
Generally speaking, as someone who both likes to write AND who believes that there is a place for long-form, thoughtful content, I am happy to see this.
@lauraclickThat's a really good question. Maybe it's because some companies only acquiesce to hiring a PR firm when they pressed to, thinking that they *could* do it themselves if they only had the time. So they think they are hiring a pair of hands really, not a brain.
7 months, 2 weeks ago on Traditional PR, Alone, Cannot Create Conversions
Looking forward to the chat recommencing in January!
8 months, 1 week ago on Monday Roundup: A Goodie Bag of #measurePR
" I have been accused of being ethical to a fault,"
IMHO, there is no such thing. We rise and fall on our reputations, and PR is a reputation business. Anyone who advises doing anything counter to this is doing themselves and the business a disservice.
Thanks for writing this important piece.
9 months ago on PR Firm Accused of Wikipedia Sockpuppetry
Ah, I so adore this post. Reading fiction has so many benefits (they've done studies that show that people who read fiction are more empathetic and are better at reading the moods of others--that has direct applicability in business settings).
Writing fiction is a wonderful challenge. If people don't think they have the time to write fiction, try flash fiction. It's stories by paragraph, practically. I'm extremely lucky that New Hampshire has a very vibrant writing community--there are writer's nights out, tons of workshops, and the New Hampshire Writer's Project is a wonderful resource. Writing fiction helps your non-fiction writing in so many ways. Storytelling is a key component in marketing and persuasion, is it not?
9 months, 2 weeks ago on Fiction, Write Club, and Content Creation
@CarissaRettig That is really good to know. Since this was a landlord/tenant situation, I doubt the original owner of the dog felt that it was in her power to suggest to her landlord to change companies. I am a dog owner, and I know our insurance company asks "what kind of dog?" when we update our policy (she's a mutt, so no clear answer!). I'm glad to know there are companies out there doing the right thing, thank you for posting that.
9 months, 3 weeks ago on Suspect in Puppy Doe Case Faces 11 Counts of Cruelty
The other thing that should be addressed in light of this case is the issue of insurers banning certain breeds. This entire situation could have been avoided had the original landlord not felt he would lose his homeowner's insurance for having this (sweet, loveable) dog on the property. Breed-specific language must be addressed too, in addition to much, much stiffer penalties for abusing animals.
Congrats! What great news. Have fun with it!
10 months ago on #FollowFriday: Our New Client Services Director
@jolynndeal I think airlines are by nature more reactionary than proactive when it comes to planning. My husband and I were scheduled to fly to England around the time that the alphabet-soup volcano decided to erupt. It seemed as though not one airline, nor the industry in general, had any idea on how to proceed with...anything. They had no idea what to do with stranded passengers. No idea what to do with people who were scheduled to fly out. And so on.
Now, I will acknowledge that a volcano erupting is not a normal course of business thing to plan around, but that's *exactly* what crisis planning is supposed to prepare them for. I just don't think they plan well at all (at least on customer-facing issues, like yours). The only thing that makes sense to me is that they don't want to spend the money.
11 months ago on Social Media Crisis Management: Lessons Learned from British Airways
My guess--and that's all it is, a guess--on the 9-5 is that while they have customer service running 24/7, they probably have not spent the money to integrate social into the customer care functionality. So, it's residing in the Comms/PR department, where 95% of the time, the 9-5 is sufficient.
It's the remaining 5% that is full of sharp, rusty nails--the dangerous stuff that can fester and cause a brand damage. Airlines are not running on the healthiest profit margins, so spending the money to buy an integrated system is likely considered a nice to have, not a must have (and frankly as a member of the traveling public, I'd say well-rested pilots and safe planes should be higher on the priority list). Given their size, they do probably want and need some controls or training on *who* they allow to respond (because we'd perhaps be seeing a different "geez, don't they know X" story here in this one's place), which does necessitate a fancy system. Having all of your customer service people on Tweetdeck won't cut it. Long story short, they've likely done a cost/benefit analysis and decided that they would chance it.
This shouldn't be construed as making excuses for them--they ABSOLUTELY should not have led with "hey, we're only open 9-5." Step 1: apologize, sincerely and profusely. Then solve the problem.
Thinking of you. As always, let me know if you need anything.
11 months ago on When Life and S**t Happens
@RebeccaTodd @belllindsay Oh, absolutely yes on the guilt. Re-reading what I posted, that's really the crux of the issue. Feeling guilty that I am letting someone, somewhere, down: clients, friends, coworkers, other trustees, the dog, my husband...(not in any specific order).
11 months, 1 week ago on Work/Life Balance: The Cost of Always Being On
@belllindsay "people seek work/life balance when they hate their job."I disagree with this--there are other reasons to seek work/life balance. I love my job, but I struggle with an affliction known as "can't say no-ism." Due to the client-facing nature of what I do, it's important to be responsive, so yeah, there's an element of "always on." But, I also am on the library board of trustees, a member of a writer's group, the coordinator/leader of a book club, etc. Somewhere in there I need to exercise, eat, sleep, cook, and do my part to keep the household running somewhat smoothly. When any one thing gets out of whack, even by a little, I end up in a stress spiral. Maintaining a balance between work priorities and personal priorities is important to me--and that has nothing to do with whether or not I like my job--I do. I just can't allow work to (regularly and consistently) push out other stuff that is important to me, especially when others are relying on me to meet obligations that I've offered to take on.I will add here that one of the reasons that I love where I am is that I am provided the flexibility to meet my personal and professional obligations. It's not something I take for granted, ever.
@faybiz @ginidietrich I remember reading about this--it's actually been studied. It's an anti-inflammatory compound, but they aren't sure what in chicken soup has the properties:
11 months, 1 week ago on Talking PR on the Street…Er, in a Hotel
@gomezdm I am pretty sure that avoiding this type of scenario is exactly why when I worked at FH-STL, they offered free flu shots to anyone who wanted them, and had a nurse come in to administer them!
@ginidietrich @faybizAt the risk of turning this into a cooking post, this (vegetarian, vegan in fact) soup looks like it would kick most health problems in the butt: http://smittenkitchen.com/blog/2012/01/carrot-soup-with-miso-and-sesame/
@ginidietrich ugh. I know flu shots won't stop every strain, but hopefully they can at very least lessen the effects. My concern right now is that it takes two weeks for the vaccine to really take full hold!
I had a horrible, horrible bout with the flu back in 2005 (the one year I skipped my shot). I'm pretty diligent about getting one every year now. Having a bad flu is nothing to mess with.
I hope you feel better very, very soon.
And I will get my flu shot today if I can find one nearby. Thanks for the PSA.
@photo chris - Yup, that's me! It was lovely.
11 months, 2 weeks ago on #FollowFriday: Chris Mader