As a longtime fan of Maddie's work and of the book, Humanize where I belatedly added my review of your most helpful book
As a fan of your work and this book it was a delight to belatedly rave about it on Amazon
Gregory, What a helpful post of this topic, one especially relevant for corporate managers. i am getting the book. I enjoyed Trust Agents and Radically Transparent and will also look at The Future of Reputation. Another very helpful guide is Jonathan Copulsky's Brand Resilience
http://www.amazon.com/Brand-Resilience-Managing-Recovery-High-Speed/dp/0230111386/ref=sr_1_1?s=books&ie=UTF8&qid=1326053173&sr=1-1
What a rich list-as-primer for people at any level of experience in community managing... or building. Am honored to be included @kareanderson & I f ound you via @ConnieBenson