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Gregory, What a helpful post of this topic, one especially relevant for corporate managers. i am getting the book. I enjoyed Trust Agents and Radically Transparent and will also look at The Future of Reputation. Another very helpful guide is Jonathan Copulsky's Brand Resilience

http://www.amazon.com/Brand-Resilience-Managing-Recovery-High-Speed/dp/0230111386/ref=sr_1_1?s=books&ie=UTF8&qid=1326053173&sr=1-1

2 years, 10 months ago on Managing Your Reputation On The Internet Frontier

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What a rich list-as-primer for people at any level of experience in community managing... or building. Am honored to be included @kareanderson & I f ound you via @ConnieBenson

3 years, 5 months ago on Online Community Management Links Roundup 3/06/11

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