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Jeannie, thanks for the insight. Always good advice to analyze with an outside perspective.

3 years, 1 month ago on Six Ways to Assess and Improve Your Customer Experience

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Hi Mack,

Thanks for the great read. I, too, believe that social media should be a collaborative medium. Hopefully, we will be seeing more companies follow suit.

3 years, 1 month ago on Social Media is not a contingency plan for having a shitty product

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