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Heather, I really appreciate this post. Recently, one of my designers (who also does a great deal of freelance) commented that her benchmark of whether or not a client is a "keeper" is simple, "Would I voluntarily sit by them on a cross-country flight?" she quipped. I really appreciate your ideas. A few months back, I took a stab at what makes for quality PR consultation, and I think your post is a great extension of those thoughts. As always - thanks for sharing!

4 years, 3 months ago on Effective PR Agency-Client Relationships