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Thanks for sharing, Shonali. Even with my bad customer experience, I still wanted to give the brand a 2nd chance based upon all the good qualities it had. Total coincidence that we then have a discussion on our Double Standards with brand expectations (which I also blogged about).

Getting ready to write another one based upon personal case study w/TMobile - what NOT to do.

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1 day, 8 hours ago on Friday Roundup: Customer Service

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I strongly favor paid internships. I was very happy when we did it for the first time a couple of years ago. Brought in 5 interns for paid internships...ended up hiring 4 of them full-time. I REALLY want to do more "growing our own" versus trying to pick up rockstars that are either mercenary or present other hurdles to full-time employment.

I want to always "start local" with our candidate search, and only expand that search after we've exhausted the local alternatives. However, competent talent in some of our disciplines can be tough to find.

My latest conversation: Who Is YOUR Scapegoat – Story of the 3 Letters

1 day, 15 hours ago on Five Things You Can’t Expect from an Unpaid Intern

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Beer *AND* gluten free?!? Impressive. Happy birthday and #FollowFriday, Aimee.

My latest conversation: Who Is YOUR Scapegoat – Story of the 3 Letters

1 day, 15 hours ago on #FollowFriday: Aimee West

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Awesome story - I definitely appreciated, and commented on, Yvette's post. Your people have way too much integrity to plagiarize, and your community knows it.

Keep on writing good, original stuff, Yvette - and keep on being a tight, intelligent, community...with a dose of camaraderie...SpinSucks crew!

My latest conversation: Who Is YOUR Scapegoat – Story of the 3 Letters

2 days, 12 hours ago on A Blogging Community: Why it’s Important to Have One

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Clever "Influence Marketing" product placement...;)

Great point about Kindle working across devices versus iBook.

My latest conversation: Who Is YOUR Scapegoat – Story of the 3 Letters

3 days, 8 hours ago on Operating System Comparison: Special 360Connext Video

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Some of these brands are real facilitators, though. Think ESPN. They may have very little actual engagement, but each of their tweets have the potential to spawn lively debates amongst a bunch of social circles as they get retweeted...and then debated WITHIN those small social circles.

I definitely agree with the comment in the stream about these being the Most Shareable Brands on Twitter.

My latest conversation: Who Is YOUR Scapegoat – Story of the 3 Letters

3 days, 8 hours ago on The Best of the Least Engaged Brands on Twitter

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Interesting. I know Vimeo has a lot of high quality vids out there, so I agree with "more polish". However, YouTube is definitely the place I'd choose because I suspect those videos will show up in searches a lot more frequently...and folks are just conditioned to YouTube.

And who doesn't like a good SlideShare... 

My latest conversation: Who Is YOUR Scapegoat – Story of the 3 Letters

3 days, 8 hours ago on 5 Lesser Known Social Networks to Consider for Your Business

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I still need to give Mention a shot vs Google Alerts...

My latest conversation: Who Is YOUR Scapegoat – Story of the 3 Letters

3 days, 12 hours ago on 12 Most Magnetic Ways to Curate Awesome Content

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Enjoyed this, Gini. I was cruising along nicely (and still am, really), and then I made a tough decision regarding moving back to Seattle to be a more active partner in my business - or stay put in Denver where my daughters were in crucial stages in their life. I chose reduced compensation/ownership to stay in Denver.

There are days that I have regrets, but then I look at the wonderful life we have.

It's an interesting case study in my little self-centered mind. I grew up rough and a runaway, with nothing, with a father that died when I was 4 and a mother that married at least 4 times. Out of that I chose to NOT hoard...and to always adore my wife and daughters. Of course it helped to have a loving grandmother who passed my heart over to the care of my lovely bride!

My biggest regret is that I lose sight of these blessings daily as I go through "first world problems". My biggest redemption is that somehow - before that day is over - I remind myself of those blessings.

My latest conversation: Who Is YOUR Scapegoat – Story of the 3 Letters

4 days, 9 hours ago on The Success Trap and Regrets of the Dying

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Come to Denver, and I'll cook dinner for you...perhaps some brisket, pork shoulder, or fajitas?

I'm accepting guest blogs...hint/hint. Especially like sports related situations that are analogous to social media/leadership best practices. Or, it can just be a social commentary like my recent posts on Double Standards and Scapegoating.

Watch out...encourage some people to go "off topic" in the comments, and they will go COMPLETELY off the reservation. Which provides plenty of fun if it's one of our regular hecklers.

My latest conversation: Who Is YOUR Scapegoat – Story of the 3 Letters

4 days, 11 hours ago on 5 Ways to Have Fun With Your Blog Readers

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I think Soulati on the Street needs to guest post on a sports analogy social media/leadership blog...you shouldn't have to search too hard to find one, you know?

My latest conversation: Who Is YOUR Scapegoat – Story of the 3 Letters

4 days, 11 hours ago on 10 Ways To Market Your Personal Brand

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It is better to remain silent and be thought a fool than to open one's mouth and remove all doubt. ~ Mark Twain

Great points, and I especially enjoyed #1 and #2...


My latest conversation: Who Is YOUR Scapegoat – Story of the 3 Letters

4 days, 13 hours ago on Top 5 Reasons to Shut Your Mouth

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@AnneReuss Mmmm, craft beer. My tennis captain has the rules of the 3C's: The beer must be cold, craft, and CANNED. I'm still getting used to that last one, but more breweries are doing it...and some tennis courts will not allow bottles.

My latest conversation: Who Is YOUR Scapegoat – Story of the 3 Letters

4 days, 13 hours ago on Going Primal in Our Digital World

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I know I've become annoyed with a few people on G+ hijacking comments with the wealth of wisdom in that one word phrase..."Hi". Doing due diligence, I go look at the profile - because if legit, I still want to respond to this fountain of "Hi" wisdom - but the profile just has selfies w/varying levels of lack of clothing.

I thought with that kind of wisdom I'd get a monk on a mountain or something, you know?

My latest conversation: Who Is YOUR Scapegoat – Story of the 3 Letters

4 days, 14 hours ago on 12 Most Annoying Ways to Tick People Off on Social Media

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I'm definitely an introvert who gets mistaken as an extrovert all the time. I enjoyed all of the points above, and I appreciate finding my "quiet and happy place" that usually involves a book or some sports activity.

One exception for me...I rarely exude calm. I've gotten better with age, but my wife used to say the pressure of an entire room would go up just by me walking into it. I'm a "tad intense".

My latest conversation: Who Is YOUR Scapegoat – Story of the 3 Letters

5 days, 9 hours ago on Five Ways Introverts Make Great Community Managers

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Not so much an online clique with co-workers...but I've seen cases where a lot of interaction happens with a lot of "like-minded" usual suspects. Hopefully, people will feel comfortable  joining in the conversation, and we are readily "inclusive" when those people DO join the conversation.

My latest conversation: Who Is YOUR Scapegoat – Story of the 3 Letters

5 days, 11 hours ago on Are You A Company Or An Online Clique?

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Great post, Becky. I run into these obstacles...and in some cases are living it since we are B2B doing enterprise software development...all the time. It becomes an education process to convince leadership to step up to social!

My latest conversation: Who Is YOUR Scapegoat – Story of the 3 Letters

5 days, 11 hours ago on 12 Most Feeble Excuses Leaders Give to Shun Social Media

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I still think Pinterest is much more suited to B2C rather than B2B. I suppose we could come up with screenshots of different software solutions, and our own monitoring tool, but otherwise our solutions might be a tad "dry" for the general consumer.

My latest conversation: Who Is YOUR Scapegoat – Story of the 3 Letters

5 days, 14 hours ago on 5 Ways Small Businesses Can Use Pinterest

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