I work with businesses to improve relations with their customers and employees.
Interesting. I wonder if they have a strong enough mobile strategy to make this matter.
And maybe the next thing Microsoft buys is FourSquare.
Hmmmm. Making me think @DannyBrown Bravo!
2 months, 1 week ago on Is Microsoft the Dark Horse in the Social Graph Race?
@KDillabough Hey. Thanks Kaarina! Appreciate ya!
2 months, 2 weeks ago on Your Business Doesn't Really Need Social Media
@Sue_Koch Thanks Sue! That was EXACTLY my goal :)
It is SO inspiring to see @caroljsroth achieve her dreams - and she gives us all hope we can reach ours too! Thanks Carol!
2 months, 3 weeks ago on Making Your Dreams Happen
Any active management would have likely caught this much faster than a set it and forget it plan. But how much sooner? And I'm curious how this actually happened. I don't see how these tweets were sent, so I'm curious if the account got hacked, the management tool password was compromised, or if someone stole a cookie and used that to pass through to the account.
@tombuchheim - whether this account is managed internally or not is irrelevant to this discussion if the password for the Twitter account was compromised. It's actually a much more likely scenario thay some entry level marketing employee clicked a spammy link and gave up the password than some experienced community management team did the same, IMO.
3 months ago on Burger King Twitter Hacked and suspended but screenshots live on
You're right Catherine - it isn't that hard. Often a deep breath is all we need to get clarity on a situation. And sometimes the easy part is just remembering we have trusted advisors who we can rely on to make it even easier - if only we will ask for help.
7 months, 2 weeks ago on Magic Wand for Entrepreneurs
Great stuff @pointa_pointb ! If you can't use the right word, you can't really call yourself a writer. An occasional typo is not a big deal. Consistent use of loose instead of lose will cause me to loose my mind. :)
Seriously - tone matters. Let your freak flag fly and write from your heart. But please take an extra 5 minutes and re-read your content. Does it really make as much sense as you thought it did when you wrote it? I hate to edit myself as much as the next guy - so I have someone (OK several someones) to edit for me - because I don't want my copy to read like I don't know the difference between your and you're.
Glad you ranted this out there. I'll be referring my clients to it when they give me some excuse why they don't proof their work or won't pay someone to do it for them.
8 months, 1 week ago on Didn’t Get the Gig? Maybe It's ‘Cause Ur Illiterate
You hit this one out of the park Ray. Many organizations will likely NEVER embrace these truths, as intrapreneurs challenge the status quo in ways most CEOs can never handle - and at a level where they're nearly invisible until the results occur, leaving leaders in the dust.
This post should be forwarded to all up and coming leaders, so they can hang it on their wall and learn to embrace these folks - or risk being caught on the short end of the talent stick.
9 months, 3 weeks ago on Is Your Company Intrapreneur Friendly?
@Danny Brown CEOs definitely need to still be great at selecting great people who ultimately will select the best rest of the people to fill out an organization.
And yes, any CEO that says Klout is how they're hiring people is no CEO worth their salt. Good point!
10 months, 1 week ago on At Some Stage the Conversation Has to Advance
@Danny Brown Are we defining social media as Twitter only? If so, then sure, most CEOs have no need to play along.
But let's include using blogs and video to talk about the company, and responding now and then to a customer comment, and then we've got something every CEO can, and should do.
You mention being awesome as having no ROI. I disagree. If you're looking to recruit younger people, having a CEO who is hip and gets the power of two way conversation, who engages in meaningful conversations now and then, who is willing to be online and reachable, is a great way to stay in touch and recruit the best. Occasional access to a CEO is VERY desirable, and social makes that much more scalable.
Genius! Have a product that people actually need, show how you can solve MY problems (even ones I don't know I have), then be there for me if things don't make sense or go sideways. Simple formula. Hard work. But absolutely doable.
Awesome examples and inspiration. Thanks Chris.
10 months, 2 weeks ago on Missed Opportunity in the Golden Age of Sales
Great story @remanuniversity I really like the idea of earning your chair, and I bet your reps do too. I especially like the fact that you are working WITH your reps to sell more to help EVERYBODY in the company. Good stuff!
11 months, 3 weeks ago on Being Comfortable with Success
Great reminders @Richgallagher that real influence isn't manufactured by using the latest and greatest triggers - but by building a relationship over time. Intrinsically we know this - we'd never shout at grandma or at someone sitting next to us - but in e-mail, we worry about cutting through the clutter and look for shortcuts, when in reality, there are none.
Although I would say there is one: Be real faster. Stop with the crap, and start out with the goal of building a relationship with me. If you can be real faster, and do away with the crap, we can be friends faster and then I will open your email. And I might even respond to them. :)
11 months, 3 weeks ago on Why I Don't Read Your E-mails
Good for you for taking some calls. When I managed a call center, I'd make time as often as I could to listen in on calls and boy - did I learn a lot. And when I wasn't able to for a period of time, my customers would start to forget about me, much like you found @NoahRickun
The best part about this is the real time feedback I got on amm the suggestions I thought were so awesome. Many flopped, had to be modified, and we're just downright not workable. I found the best practice was to spend time answering calls right after we made a big change - to understand what the full impact was on my customers and more importantly on my team. It helped me see I didn't explain the why nearly often enough, so I didn't get the buy in from those I led. Instead, they just saw it as another change meant to make their lives harder.
I found that the more I tuned in to my customers by taking calls, the more I tuned into my team because I could feel what they were really up against. I hope you'll repeat this experience more often and keep sharing what you learn - with us and your team. The best lessons come from actions not ideas.
11 months, 4 weeks ago on Try Answering Your Phone for a Change
@Chris Hanlon @Chris Absolutely terrific question to ask. Love it.
Thanks for sharing it so we all can learn from your success.
1 year, 1 month ago on Stop Chasing the Shiny Ball - Focus on your Fundamentals
@Tabita Awesome explanation. I totally agree with you. Thanks for adding it in!
@Chris Hanlon I've been guilty of this too in the past. What have you done Chris to pull yourself out of it?
@Tabita Thanks for agreeing with me. Why do you think so many overlook these fundamentals?
Breaking up shouldn't be so hard to do. And yet when it is, companies lose any chance of return business. Don't try to trick me into sticking around just a little longer. Let go. It's me. It's not you.
1 year, 1 month ago on The Bad Breakups in Customer Experience
Great points @newraycom. Sharing and engaging is something that can be done to meet some new friends - and hopefully to help you show your friends who are just dipping their toe in the way to use Google+ to grow their following.
1 year, 1 month ago on What To Do On Google Plus While Waiting For Friends To Show Up