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If you are going to commit to mobile, consider the amount of data that you will be sending to the device. Data can be expensive on 3G networks so try and design around that. For instance, if you are sending detailed information consider different data formats such as CSV vs JSON vs SOAP/XML.
2 years ago on How To Optimize Your Website for Mobile Viewing [INFOGRAPHIC]
We used an email mechanism to elicit feedback as at the time when the client was working with the product they were in an enterprise environment with the email client open. The main purpose of the feedback was to monitor and manage client perceptions of our service.
2 years ago on 4 New Ways to Collect Customer Feedback